Frequently Asked Questions
Your questions answered.
1. Do you sell other brands of office furniture?
A: As an Authorized Steelcase Dealership, RGO is your go-to resource for anything Steelcase. We also represent other brands, such as AMQ, Blu Dot, BuzziSpace, Coalesse, Davis, Enwork, Ergocentric, ESI, EzoBord, Global, Global Contract, Groupe Lacasse, Humanscale, Ironhorse, Keilhauer, Krug, National, Orange Box, SitOnIt, Turnstone, West Elm, Workrite Ergonomics, and many, many more! If you can't find something on our online store, please check the respective manufacturer's website for their catalog, and our knowledgeable staff will be more than happy to provide you with a quote.
Please call 780-413-6600 to make an appointment.
2. Can I try out a product before I buy it?
A: Absolutely! At the moment, our showroom is available by appointment only. Our trained product specialists are here to help, and available to help you find a product that works best for you. Please reach out to us at 780-413-6600 to book an appointment with one of our in-house experts.
3. Can I customize my own chair/desk?
A: Of course! Steelcase and other partners have a nearly limitless amount of customization options available. Fabrics, finishes, optional features, sizing, and more! Currently, our online store only allows us to sell our in-stock products. If you're interested in ordering a made-to-order item, please contact us to arrange an appointment at 780-413-6600.
4. Where can you deliver to?
A: RGO has the ability to locally deliver & install furniture within The City of Edmonton and The Greater Edmonton Area (St. Albert, Spruce Grove, Parkland County, Sturgeon County, Fort Saskatchewan, Strathcona County and Leduc County).
The local Delivery & Install fee for seating is $50.00. Please select the delivery option at checkout.
The local Delivery & Install fee for HAD Desks & Office Bundle is $185.00. Our local install rate will be added automatically with the product. Delivery rate will be added at checkout. Please select the delivery option at checkout.
If you are outside our local delivery above, we can ship to Red Deer and North of Red Deer within the province of Alberta. Please email shop.edm@rgo.ca for a quote.
We use local couriers and determine the most cost-efficient freight rate depending on your location.
If you live within Alberta and are South of Red Deer, please call 403-569-4400 or go to Your Quote to create a retail quote for product and delivery.
5. Can you ship/sell outside of Alberta?
A: No. We recommend you reach out to your local Steelcase Dealership within your province/state for accurate pricing and shipping.
6. What is your return/refund/exchange policy?
A: Please see our refund policy, here.